Privacy Policy

Last updated: September 2025

At Douriva, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or interact with us in any way.

1. Information We Collect

• Personal Information: such as your name, email address, billing and shipping address, phone number, and payment details.
• Account Information: if you create an account with us, including login details.
• Transaction Data: purchase history, order details, and payment confirmations.
• Technical Data: IP address, browser type, device identifiers, cookies, and browsing behavior.
• Communications: messages sent via contact forms, email, or customer support.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide customer service and respond to inquiries
• Send transactional emails (order confirmations, shipping updates)
• Improve our website, products, and services
• Comply with legal obligations
• Send promotional offers (only if you’ve opted in)

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, understand usage patterns, and deliver relevant advertising. You can manage cookie preferences through your browser settings.

4. Sharing of Information

We do not sell your personal information. We may share information with trusted third parties such as:

• Payment processors and financial institutions
• Shipping and logistics providers
• Analytics and marketing partners (in compliance with GDPR/CCPA)
• Government authorities when required by law

5. International Data Transfers

If you access our site from outside the United States, your information may be transferred, processed, and stored in the U.S. and other jurisdictions. We implement safeguards consistent with GDPR and other global regulations to protect your data.

6. Your Rights

You have the following rights, depending on your location:

• United States (including CCPA/CPRA): right to know, delete, and opt out of the sale/sharing of your personal information.
• European Union/UK (GDPR): right to access, correct, delete, restrict processing, and data portability.
• Global: ability to withdraw consent for marketing at any time.

To exercise these rights, please contact us at our contact page.

7. Data Retention & Security

We retain personal information only as long as necessary to fulfill the purposes described in this policy. We use industry-standard security measures to protect your data, but no method of transmission or storage is 100% secure.

8. Children’s Privacy

Our site is not directed to children under 13 (or under 16 in the EU). We do not knowingly collect data from children. If we learn we have collected such information, we will delete it.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with a new “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out through our Contact page.