Shipping & Returns

Clear, simple policies—because elegance includes peace of mind.

Shipping Returns FAQ

Shipping

Processing: 1–2 business days for in-stock items; 3–5 for custom/made-to-order.

Transit times (U.S.): Standard 3–5 business days · Expedited 2 business days · Express 1 business day.

International: Rates shown at checkout. Duties/taxes (if any) are collected by your local carrier or customs.

Tracking: A tracking email is sent when your order ships.

Note: Business days exclude weekends and U.S. holidays.

Returns & Exchanges

Return window: 30 days from delivery on unused items in original condition/packaging.

Non-returnable: Final-sale, personalized items, and worn earrings (for hygiene).

Exchanges: Start a return and select “Exchange.” Your replacement ships when the original is scanned by the carrier.

Refunds: Issued to the original payment method within 3–10 business days after inspection.

Start a return: Email [email protected] with your order number, or visit /help/contact.

Frequently Asked Questions

How long is processing? ⌄
Most orders ship in 1–2 business days. Custom or made-to-order items may need 3–5 business days.
What are the shipping options? ⌄
Standard (3–5 business days), Expedited (2 business days), and Express (1 business day) in the U.S. International options available at checkout.
Do you ship internationally? ⌄
Yes. Duties/taxes may be collected by your local carrier or customs office at delivery.
How do I track my order? ⌄
You’ll receive a tracking link by email when your order ships. Tracking also appears in your account order history.
What is your return window? ⌄
Unused items in original condition/packaging can be returned within 30 days of delivery. Final-sale or personalized items are not returnable.
How do exchanges work? ⌄
Start a return and choose “Exchange.” We’ll ship your new item when the original is scanned by the carrier.
What if my item arrives damaged? ⌄
Contact us within 7 days of delivery with photos and your order number. We’ll make it right.

Need a hand?

We’re happy to help with sizing, gifting, or order issues.

Contact Support

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