Accessibility Statement

Last updated: September 2025

Douriva is committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and follow best-practice guidance under the Americans with Disabilities Act (ADA) and other applicable laws worldwide.

Our accessibility measures

• Semantic HTML structure for clear headings, landmarks, and relationships
• Keyboard-friendly navigation and visible focus states
• Sufficient color contrast and non-color cues for meaning
• Alternative text for meaningful images and icons
• Accessible forms with labels, instructions, and error messages
• Responsive design supporting zoom, reflow, and various devices
• ARIA used prudently to enhance, not replace, native semantics
• Captioning/transcripts plan for audio/video content we publish

Compatibility & technical specifications

This site is designed to work with current versions of major browsers and operating systems. Some third-party integrations (e.g., payment, analytics, embedded media) may have their own accessibility considerations; we vet vendors and raise issues when found.

Ongoing testing & improvement

We continuously review content and components using a combination of automated checks and manual testing, including:

• Keyboard-only navigation review
• Screen reader spot checks (e.g., NVDA/JAWS/VoiceOver)
• Contrast and structure audits (e.g., Axe, Lighthouse)

Accessibility is an ongoing effort. As our catalog and features evolve, we update designs and code to improve usability for everyone.

Known limitations

While we strive for full WCAG 2.1 AA conformance, occasional issues may appear, especially in user-generated or third-party content. We monitor, prioritize, and remediate reported issues.

Feedback & support

We welcome your feedback on the accessibility of Douriva. If you encounter a barrier or need an accommodation (e.g., an accessible PDF, alt-text description, or assistance completing a purchase), please contact us:

• Use our Contact page to describe the issue and the page URL
• Let us know your assistive technology (e.g., screen reader, browser, device) if possible

We aim to respond to accessibility requests within 5 business days.

Requesting accessible alternatives

On request, we can provide accessible alternatives to content (e.g., transcripts, high-contrast assets, or simplified layouts) and support customers by phone or email through the Contact page above.

Formal complaints

If you believe we are not meeting accessibility requirements, please submit a detailed message through our Contact page. We will investigate and inform you of the outcome and remediation steps.

Future improvements

• Expanded captions/transcripts for multimedia content
• Additional skip links and landmark refinement
• Enhanced error prevention for forms and checkout